An Adventure is fully refundable if you cancel at least 7 days before it is scheduled to start. Any cancelations made within 7 days of the Adventure date will be subject to full payment via the card on file, unless there are mitigating circumstances. Valid circumstances include:
Claims can only be considered after a reservation has been canceled. Once you've informed your Guide and canceled a reservation, if you feel that your reason for cancelation is covered by this mitigating circumstances policy, contact Adventure IO for consideration. We generally require claims to be submitted no later than 14 days from the original Adventure booking date and we may require valid supporting documentation.