An Adventure is fully refundable if you cancel at least 7 days before it is scheduled to start. Any cancelations made within 7 days of the Adventure date will be subject to full payment via the card on file, unless there are mitigating circumstances. Valid circumstances include:

• Unexpected death or serious illness of a guide, participant or immediate family member (spouse/partner, child, parent, legal guardian, grandparent, or sibling) 
  
• Serious injury that directly restricts a participant’s ability to travel or a guide's ability to accommodate the Adventure
  
• Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
  
• Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
  
• Endemic disease declared by a credible national or international authority (such as the US Centers for Disease Control or the World Health Organization)
  
• Severe property damage or unforeseen maintenance issues that directly impact the ability to provide the Adventure safely
  
• Government-mandated obligations issued after the time of booking (ex: jury duty, court appearances, military or government assignments)
  

Claims can only be considered after a reservation has been canceled. Once you've informed your Guide and canceled a reservation, if you feel that your reason for cancelation is covered by this mitigating circumstances policy, contact Adventure IO for consideration. We generally require claims to be submitted no later than 14 days from the original Adventure booking date and we may require valid supporting documentation.