What if I Need to Cancel an Adventure Because of an Emergency or Mitigating Circumstance?

            Adventure IO users have spent time and, often, non-refundable monies planning their Adventures. Therefore, we encourage Guides to only cancel a reservation in the event of unavoidable circumstances. Valid circumstances include: 

            • Unexpected death or serious illness of a guide, participant or immediate family member (spouse/partner, child, parent, legal guardian, grandparent, or sibling) 
            • Serious injury that directly restricts a participant’s ability to travel or a guide's ability to accommodate the Adventure
            • Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
            • Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
            • Endemic disease declared by a credible national or international authority (such as the US Centers for Disease Control or the World Health Organization)
            • Severe property damage or unforeseen maintenance issues that directly impact the ability to provide the Adventure safely
            • Government-mandated obligations issued after the time of booking (ex: jury duty, court appearances, military or government assignments)

            If a Guide has more than two cancelations within a consecutive six-month period, their cancellations will be reviewed, and the Guide may be subject to suspension/removal from the Adventure IO platform. 

            Updated: 21 Jan 2019 02:23 AM
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