7. Terms specific for Guides

            7.1 Terms applicable to all Adventures

            7.1.1 When creating an Adventure through the Adventure IO Platform you must (i) provide complete and accurate information about your Guide Service (such as listing description, location, and calendar availability), (ii) disclose any deficiencies, restrictions and requirements that apply (such as any minimum age, proficiency or fitness requirements for an Adventure) and (iii) provide any other pertinent information requested by Adventure IO. You are responsible for keeping your Adventure information (including calendar availability) up-to-date at all times.

            7.1.2 You are solely responsible for setting a price (including any Taxes if applicable, or charges) for your Adventure (“Adventure Fee”). Once a Participant requests a booking of your Adventure, you may not request that the Participant pays a higher price than in the booking request.

            7.1.3 Any terms and conditions included in your Adventure, in particular in relation to cancellations, must not conflict with these Terms or the relevant cancellation policy for your Adventure.

            7.1.4 Pictures, animations or videos (collectively, “Images”) used in your Adventure must accurately reflect the quality and condition of your Guide Service. Adventure IO reserves the right to require that Adventures have a minimum number of Images of a certain format, size and resolution.

            7.1.5 The placement and ranking of Adventures in search results on the Adventure IO Platform may vary and depend on a variety of factors, such as Participant search parameters and preferences, Guide requirements, price and calendar availability, number and quality of Images, customer service and cancellation history, Reviews and Ratings, type of Guide Service, and/or ease of booking.

            7.1.6 When you accept or have pre-approved a booking request by a Participant, you are entering into a legally binding agreement with the Participant and are required to provide your Guide Service(s) to the Participant as described in your Adventure when the booking request is made. You also agree to pay the applicable Guide Fees and any applicable Taxes.

            7.1.7 Adventure IO recommends that Guides obtain appropriate insurance for their Guide Services. Please review any respective insurance policy carefully, and in particular make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Participants (and the individuals the Participant has booked for, if applicable) while participating in your Adventure or other Guide Service.

            7.3 Adventures and other Guide Services

            7.3.1 To list an Adventure or other Guide Service, you must create an Adventure and submit the Adventure or Guide Service to Adventure IO.  Adventures or other Guide Services must at all times meet the quality standards as set forth below. Adventure IO reserves the right to decide, in its sole discretion, whether a submitted Adventure or other Guide Service will be published on the Adventure IO Platform. Once published, an Adventure or other Guide Service may be removed pursuant to the removal provisions below or pursuant to any applicable removal provision in the Adventure IO Terms of Service.

            7.3.2 When listing an Adventure or other Guide Service, you must, where applicable, fully educate and inform Participants about (i) any risks inherent to the Adventure or other Guide Service, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Adventure or other Guide Service (including dress codes, equipment, special certifications or licenses, etc.).

            7.3.3 Once your Adventure or other Guide Service is published on the Adventure IO Platform, you will have the ability to add dates and times when you offer your Adventure through the Adventure IO Platform. By making your Adventure or other Guide Service available for a particular date and time on the Adventure IO Platform (an “Instance”), you agree that only people who book through the Adventure IO Platform can attend that Instance of the Adventure or other Guide Service. You further agree that you will not allow people to attend any Instance of your Adventure or other Guide Service available on the Adventure IO Platform unless that person booked through Adventure IO (or was added as an additional Guest for a spot booked through the Adventure IO Platform).

            7.3.4 Guides alone are responsible for the Adventure or other Guide Service that they submit, list and provide. Adventure IO merely provides the Adventure IO Services and is not itself an operator or provider of tours, activities, adventures or other Guide Services. Adventure IO does not own, sell, resell, furnish, provide, manage and/or control any such Adventures or other Guide Services. Adventure IO’s responsibilities are limited to making the Adventures or other Guide Services available through the Adventure IO Platform.

            7.3.5 You are responsible for acquiring all equipment, including supplies, vehicles, venues and other materials (“Equipment”) necessary to provide your Adventure or other Guide Service. You are solely responsible for ensuring that the Equipment used in your Adventure or other Guide Service is in good working order and conforms to all laws pertaining to safety, equipment, inspection, and operational capability. Except as otherwise required by law, you assume all risk of damage or loss to your Equipment.

            7.3.6 You are responsible for (i) understanding and complying with all laws, rules and regulations that may apply to your Adventure or other Guide Service(s), (ii) obtaining any required licenses, permits, or registrations prior to providing your Adventure or other Guide Service(s); and (iii) ensuring that your Adventure and/or providing of an Adventure, or other Guide Service(s) will not breach any agreement you may have with any third party. You must provide your Adventure or other Guide Service in person and may not allow any third party to provide the Adventure or other Guide Service on your behalf, unless authorized by Adventure IO.

            7.3.7 Adventures are one-of-a-kind adventures that tell the story of the Guides’ unique perspective and passion, offering participants something that guidebooks or internet searches can’t. To help ensure all Adventures meet the community’s expectations, they must meet the following standards before participants can book. These standards can also help you earn great reviews. You can see how you’re doing by checking ratings and feedback from your participants. Keep in mind that if you consistently receive low ratings or there are other indications that you do not meet these standards, your Adventure may be temporarily or permanently removed from the platform. All Adventure(s) must meet our quality standards:

            • Hospitality Guides are friendly and welcoming to strangers or guests, and are able to facilitate connections between them.
            • Expertise Guides have skill or knowledge pertaining to the particular field relating to the Adventure
            • Insider access Guides demonstrate their exclusive ability to do things the average tourist wouldn’t likely discover on their own such as: going to a lesser-known place, meeting a private community, ordering off-menu, going after hours, seeing backstage, etc.

            Updated: 16 Jan 2019 08:04 AM
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