5. Nondiscrimination Policy

            Specific Guidance for Guides in the United States and European Union

            As a general matter, we will familiarize ourselves with all applicable federal, state, and local laws. Guides should contact Adventure IO customer service if they have any questions about their obligations to comply with this Adventure IO Nondiscrimination Policy. Adventure IO will release further discrimination policy guidance for jurisdictions outside the United States in the near future. Guided by these principles, our U.S. and EU provider community will follow these rules when considering potential Participants:

            Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

            • Adventure IO Guides may not
              • Decline a Participant based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
              • Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
              • Post any Adventure or make any statement that discourages or indicates a preference for or against any participant on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.


            • Adventure IO Guides must
              • Where applicable, fully educate and inform Participants about (i) any risks inherent to the Adventure or other Guide Service, (ii) any requirements for participation, such as the minimum age, related skills, level of fitness or other requirements, and (iii) anything else they may need to know to safely participate in the Adventure or other Guide Service (including dress codes, equipment, special certifications or licenses, etc.).
              • Provide factually accurate information about the physical considerations and conditions in relation to the Adventure, allowing for Participants with disabilities to assess for themselves whether the Adventure or Guide Service is appropriate to their individual needs.
              • Make the final determination of the eligibility of a Participant to participate in the Adventure based on the Participant’s size, weight, height or other limitation. 

            Personal Preferences

            • Adventure IO Guides may
              • Decline to provide an Adventure to a Participant based on factors that are not prohibited by law. 
              • Nothing in this policy prevents a Guide from turning down a Participant on the basis of a characteristic that is not protected under the civil rights laws or closely associated with a protected class. 


            Participants should be in good health to participate in Adventures. Only you know your physical conditions or limitations. Extremely large or small individuals, Participants who have heart, back or neck trouble or conditions, pregnant women, people who have had recent surgery or an illness, people with casts, braces, restrictive devices or certain disabilities may not be safely accommodated by certain Adventures. If you suspect your health could be at risk for any reason, or you could aggravate a pre-existing condition of any kind, DO NOT PARTICIPATE IN THE ADVENTURE. In order to participate in certain events or conditions, the Participant might be asked to maintain a certain position or meet the requirements and appropriately utilize restraint systems, if required. All Participants must also be able to demonstrate a willingness and ability to comply with verbal and written participant requirements. Guides may turn down any Participant that cannot meet the safety systems designed by the manufacturer.

            All Participants have a duty to exercise good judgment and act in a responsible manner while participating in an Adventure and to obey all verbal and written warnings and instructions. Participants also have a duty to properly use all Adventure safety equipment provided.  

            When Participants are turned down. 

            Guides should keep in mind that no one likes to be turned down. While a Guide may have, and articulate, lawful and legitimate reasons for turning down a potential Participant, it may cause that member of our community to feel unwelcome or excluded. Guides should make every effort to be welcoming to Participants of all backgrounds. Guides who demonstrate a pattern of rejecting Participants from a protected class (even while articulating legitimate reasons), undermine the strength of our community by making potential Participants feel unwelcome, and Adventure IO may suspend Guides who have demonstrated such a pattern from the Adventure IO Platform.

            Specific Guidance for Guides Outside the United States and European Union

            Outside of the United States and the European Union, some countries or communities may allow or even require people to make accommodation distinctions based on, for example, marital status, national origin, gender or sexual orientation, in violation of our general nondiscrimination philosophy. In these cases, we do not require Guides to violate local laws, nor to accept Participants that could expose the Guides to a real and demonstrable risk of arrest, or physical harm to their persons or property. Guides who live in such areas should set out any such restriction on their ability to provide particular Participants in their Adventure, so that prospective Participants are aware of the issue and Adventure IO can confirm the necessity for such an action. In communicating any such restrictions, we expect Guides to use clear, factual, non-derogatory terms. Slurs and insults have no place on our platform or in our community.

            What happens when a Guide does not comply with our policies in this area?

            If a particular Adventure contains language contrary to this nondiscrimination policy, the Guide will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. Adventure IO may also, in its discretion, take steps up to and including suspending the Guide from the Adventure IO Platform.

            If the Guide improperly rejects Participants on the basis of protected class, or uses language demonstrating that his or her actions were motivated by factors prohibited by this policy, Adventure IO will take steps to enforce this policy, up to and including suspending the Guide from the platform.

            As the Adventure IO community grows, we will continue to ensure that Adventure IO’s policies and practices align with our most important goal: To ensure that Participants and Guides feel welcome and respected in all of their interactions using the Adventure IO Platform. The public, our community, and we ourselves, expect no less than this.

            Updated: 21 Jan 2019 03:21 AM
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