4. Extortion Policy

            Reviews are a way for Adventure IO Participants and Guides to share their experiences with the community. Any attempt to use reviews or review responses to force a User to do something they aren’t obligated to do is a misuse of reviews, and we don’t allow it.

            This policy applies to situations including, but not limited to:

            • Participants threatening to use reviews or ratings in an attempt to force a Guide to provide refunds, additional compensation, or a reciprocal positive review.
            • Guides requiring a Participant to leave a positive review or rating, or to revise a review in exchange for a partial or full refund, or reciprocal review. Guides also can’t offer a free or discounted Adventure in exchange for a Participant revising an existing review.
            • Guides asking a Participant to take specific actions related to a review in exchange for a resolution to a dispute between the parties.

            This policy does not prohibit:

            • A Participant from contacting a Guide with a problem prior to leaving a review.
            • A Guide from asking a Participant to leave an honest positive review or rating reflecting a positive experience.
            • A Guide or Participant from revising a review within the time constraints for revision.

            Guides and Participants cannot edit reviews after they are published.

            By posting a review, you agree to follow all Adventure IO guidelines and policies, including the Extortion Policy, which Adventure IO may enforce at our sole discretion. Failure to do so may result in the restriction, suspension or termination of your Adventure IO account.

            If you think you've experienced extortion, please contact us.

            Updated: 21 Jan 2019 03:21 AM
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