FAQ's
Participant Release Waiver
Adventure IO: Participant Release and Waiver Last Updated: June 20, 2019 In order to participate in an Adventure, your Guide(s) require(s) you to accept this Participant Release and Waiver, which is effective between you and your Guide(s) as of the ...
What Type of Insurance Does Adventure IO offer?
By agreeing to the Adventure IO Terms and Conditions, including acceptance of the Participant Release Waiver, Guides, Users, and Adventure IO LLC. are held harmless in the event of serious injury or death. Each party assumes full risk and sole ...
What if Weather Affects my Booked Adventure?
We understand that weather can restrict your ability to host an outdoor Adventure. In the event that an Adventure is cut short or severely impacted by weather, Guides have the ability to charge a custom amount (less than the original booking). This ...
What Happens if My Guest Cancels a Reservation?
Participants have the ability to fully cancel reservations up to 7 days prior to the start of an Adventure. In the event the participant cancels within 7 days prior to the Adventure, they will be responsible for full payment to the Guide, unless ...
What if I Need to Cancel an Adventure Because of an Emergency or Mitigating Circumstance?
Adventure IO users have spent time and, often, non-refundable monies planning their Adventures. Therefore, we encourage Guides to only cancel a reservation in the event of unavoidable circumstances. Valid circumstances include: Unexpected death or ...
How do I Change a reservation?
Managing your calendar responsibly is crucial to guide reputation and the overall success of the Adventure IO platform. We highly discourage changes in booking dates, but if it must be done, Guides will need to contact the customer via the messaging ...
When will I be Paid for my Adventure?
Upon completion of the Adventure, the Guide will request payment from the customer through the Adventure IO platform. Once the customer confirms the charge, Adventure IO will collect the complete payment plus any additional tips, and pay guides (less ...
How Do I Register to be a Guide?
Guide registration is simple. Launch the Adventure IO App and select Adventure "Guide Log In" at the bottom of the screen. on the Guide Login screen select "Register Now" to start the registration process. Once your account information is provided ...
Can I Be a Guide?
Adventure IO features PROFESSIONAL guides and experts who we hand pick based on their ability to deliver unforgettable experiences. But that doesn’t mean you can’t lead your own Adventure. If you think you have what it takes to deliver an ...