Adventure IO COVID-19 Info and Cancellation Policy
On March 11, 2020, the World Health Organization (WHO) declared the outbreak of a novel coronavirus (SARS CoV-2), and it’s associated disease (COVID-19), to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.
As a company, Adventure IO has been trying to strike the balance between navigating safely through this pandemic and maintaining a healthy outdoor community. Small-group outdoor activities are beneficial to mental and physical health and, when done with the right precautions, are currently much safer than indoor activities. All Adventure IO Guides and users conducting in-person Adventures are strongly encouraged to follow the latest Centers for Disease Control and Prevention guidelines for reducing the probability of transmitting or acquiring COVID-19. These guidelines include physical distancing, universal masking and proper hand- and shared-equipment sanitizing procedures. AIO is providing the below COVID-19 Operating Guidelines and Cancellation Coverage for COVID-19 under our extenuating circumstances policy to help protect our community.
Adventure IO COVID-19 Operating Guidelines
Updated August 11, 2020
If you are experiencing Symptoms of Coronavirus, please contact your healthcare provider and reduce physical proximity to others.
Do not engage in Adventure IO in-person Adventures if you are currently experiencing the following symptoms or combination of symptoms of COVID-19 (including, but not limited to):
Cough
Shortness of breath or difficulty breathing
Fever
Chills
Repeated shaking with chills
Muscle pain
Headache
Sore throat
New loss of taste or smell
Do not engage in Adventure IO in-person events if you have been in close contact with a known COVID-19 patient. Close contact is defined as having been within six feet of the positive patient for longer than 15 minutes within the past 14 days.
Do not engage in Adventure IO in-person events if you are currently living with someone who is either COVID-19 positive or has symptoms of COVID-19, the individual should not interact with others until the COVID-19 positive or symptomatic person has completed their quarantine period, and then the individual should quarantine themselves for an additional 14 days after that. The quarantine period for someone who is COVID-19 positive or has experienced symptoms of COVID-19 is 10 days from the onset of symptoms or positive test, AND has gone 24 hours without fever, AND has experienced improvement in any symptoms.
Adventure IO COVID-19 Cancellation Policy
Updated August 4, 2020
Summary
Adventure IO Users and/or Guides are strongly encouraged to cancel any planned Adventures, regardless of when or where they are scheduled to take place, if either party feels they meet any the criteria related to COVID-19 illness.
How it Works
If the Guide cancels the Adventure at any time due to confirmation or suspicion of COVID-19, the User is entitled to a full refund of the Adventure cost, to be paid automatically to the card used to book the Adventure upon Guide cancellation.
If the User cancels the Adventure due to confirmation or suspicion of COVID-19, the User is entitled to the following refund schedule, based upon when the User canceled the Adventure:
More than 14 days before Adventure date: 100% refund to payment method
13 to 7 days before the Adventure date: 50% of refund to payment method / 50% in AIO Adventure Credits to be sent to User email to be used for future booking
6 or less days = 100% of refund in AIO Adventure Credits to be sent to User email to be used for future booking